I am so sorry that your mother’s bracelet was lost whilst she was in Foxhunters Care. As I discussed with you when we met, as the bracelet was elasticated, we can only assume that it came off with her clothing when staff were supporting her. Despite an extensive search, which included the laundry and all other areas, it could not be found. We appreciate that this was distressing for you and are extremely sorry. We did offer to replace it at our cost but you declined. Clearly, we understand that we could not compensate for the sentimental loss. All of your mother’s gold jewellery was returned to you as were all of her other possessions. We always do our utmost to care for all possessions belonging to everyone living in the home. Please accept our sincerest and heartfelt apologies.