Thank you for bringing these issues to our attention, as we cannot move forward if we are unaware of issues within the home. After our meeting I feel you are satisfied that you can meet with me if you have any issues, so we can resolve them in a timely manner, as when items of clothing have been missing for over a year and we cannot have a description of the items it does make finding them more difficult. I appreciate the time you spent with me to help me look for what was missing and I aim for this to not happen again in the future.