We take all feedback very seriously. My apologies that your experience is not what you hoped for. The care and well-being of our residents are always our principal priority. We are reviewing the situation with the external property, however, being winter this may have been a focus point for warmer months. We would like to offer you the opportunity to raise your concerns with the home manager, who may be able to provide more specific detail on activities programming that your loved one would feel was more suited to their needs and interests.