Thank you for taking the time to leave this review. Please be assured that we take all feedback very seriously – we apologise for any distress caused to you and your wife. Unfortunately, on rare occasions when our residents’ care needs increase, we have to make the difficult decision to recommend they move to a more appropriate setting, where they will receive the help and support they need. We hope your wife is settled and happy in her new home, and wish you both all the best.<br>Should you wish to discuss this further, you can get in touch with our Customer Care Team by calling 0113 465 4000 or by emailing hello@idealcarehomes.co.uk.