I would like to take this opportunity to thank you for taking the time to provide us with valuable feedback about the home. I am very sorry to hear that you have not been satisfied with some aspects of the service that we provide, which we will endeavour to share with the team and offer further support and training.<br>Your comments and feedback are vital to us in improving our services for our residents and their loved ones. Therefore, I would be more than happy to meet in person to discuss this further. Please do contact me directly on 01905 958716. Best wishes, Pam.