Thank you very much for taking the time to write a review for St Vincent's House, and for your comments regarding the service at the home. We would also like to thank you for your positive scores for the care and support we deliver, as well as your overall experience. We have reviewed the toilet seat with maintenance and housekeeping and although the seat is old, it remains robust and stayed up during our inspection. We would like to assure you that this will still be dealt with and replaced to ensure ease of use going forward.