Thank you for your review. We are sorry to hear your feeling of disappointment towards Scarlet House. Our staffing levels are consistently reviewed to ensure we have the optimum level of staff to meet the needs and dependencies of residents. We are aware of some inconsistent approaches within our hospitality and housekeeping services and are working hard to ensure the team are trained and able to deliver a high level of service.<br>We are dedicated to creating a care and lifestyle plan tailored to each resident’s needs and wishes. We always encourage relatives to speak directly with the daily nominated individual in charge of the suite, as well as suite managers who have responsibility for the suite oversight. If this does not resolve your concerns, we always encourage relatives to speak directly with the Home Manager so that we can address them immediately. We would be happy to arrange a meeting for you to ensure you are aware of whom to contact in the future.