I am sorry to hear that you did not have a good experience when you came to the Heathers; the manager has expressed she would have been happy to resolve any issues you had at the time you were there. The manager has commented that the whole home has modern furniture packs, but we apologise that it was not to your liking. We have a range of bedding; some residents prefer more modern bedding and others like the traditional bedding suited to their taste. This could have been changed if raised at the time. The feedback about the staff there is unusual, as they have received many compliments about their care and support, but this will be feedback to the team to reflect on your comments, as they were not aware of this. The home has a protected meal-time policy (like the hospital) to promote nutrition, as stated in the welcome pack you were given, which was explained on arrival. Residents choose their meals and suppers, and the amount is tailored to the preference/nutrition of residents.