We are extremely saddened to hear of your and your father’s experience at Brook Court. Our clinical and care team are dedicated to ensuring all residents are comfortable and their needs are tended to at all times. Our team adhere strictly to each resident’s care plan which is reviewed regularly, whilst fluid levels are checked daily and any illnesses are reported to the appropriate healthcare professional in a timely manner. If you would like us to investigate your concerns, please can you provide further details using the form on the following web page (https://www.careuk.com/company/contact/feedback). This will ensure it reaches the correct team.