Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience at Kent House Care Home. We would like to obtain more details about your visit. Kent House Care Home strives to ensure we provide excellence in care and that our residents live in a safe and secure environment, with their dignity upheld. To discuss your feedback further, please contact our care home manager at 0208 421 4550 at your earliest convenience. Alternatively, if you would like to proceed with making a formal complaint, please contact complaints@goldcarehomes.com where we can address these concerns with you directly.