Thank you very much for taking the time to leave a review for Kingsland. I appreciate that you acknowledge the workload that staff have and that they do indeed try their best to deliver the best possible care to each resident. Our residents are offered various fluids on 6 regular occasions through the day with their meals and with 3 tea trolleys mid-morning, mid-afternoon and at night. Access to further fluids should be facilitated if there is no fluid restriction in place. Ensuring adequate hydration is a simple basic requirement and something that we are working on as a team to improve across the home through staff education and ensuring easy access to fresh fluids is available daily for residents to utilise and for staff to assist with for those that require support. Please do not hesitate to come and speak with me to discuss any concerns you may have in relation to your father's care as it is important to me that they would be addressed.<br>Sincerely