Thank you for taking the time to review Glendale and we are pleased that you rate our overall experience as excellent. We appreciate your kind feedback regarding our care team and I'll ensure that this is passed on. It would be good to discuss the re-decoration of your mother's room at a mutually convenient time. We appreciate that there sometimes may be a delay for our external doors to be opened by a member of our team, where the safety of residents is our primary concern. I will discuss this with my team.