Good morning,<br>Thank you for coming in to meet with us on Friday to resolve the issues raised. Whilst Mum did have a birthday cake and card on her birthday we did not relay this to you and that was an oversight on our behalf. As I explained on Friday with the new IT platform coming into effect around May 2023 this will no longer be an issue as the new system has the family portal where you will be able to access all Mum's day-to-day activities and her care plan. The problem with the remote was again an oversight but as Mum never wishes to have the TV on when asked, we can probably be forgiven for it being mislaid. We agreed that the issue with the plants is industry-wide as we need to keep the home warm for our frail residents. This is not healthy for the poor old flowers.<br>We were delighted to hear that you and your family are pleased with the care we deliver as Mum came to us very frail and vulnerable but now some two and half years later is still doing well.<br>Many thanks.<br>Management