Thank you Sandra for your review, your points have been noticed and this has been actioned regarding the updating of the home we are currently in the process of modernising the home. Please feel that if there are occasions where the care has not been to your standard do not hesitate to discuss this with me as I am very committed to ensuring that all the residents are receiving the highest standard of care whilst residing in our home.
Again I would like to thank you for your honest review and hope any improvements within the home will be shown in the very near future.