We pride ourselves on the resident experience and are sorry that you are unhappy with the care your sister received. We take comments such as this extremely seriously as it does not reflect the typical positive feedback we receive. In this instance, our records differ from your account, and we understand that you have been in direct communication with our Clinical Director who undertook a comprehensive review following your feedback in January 2023. Our absolute priority is delivering the highest quality care for our residents, and we are confident that we provide them every day with the care, dignity and respect that they deserve.