Following your review, we would like to highlight that we, as the home, followed instructions on your father's hospital discharge letter accordingly and the dose of insulin administered was as directed by the hospital. Blood monitoring levels were completed daily which showed a healthy/stable range for his condition at all times, his condition stabilised and improved whilst on respite.<br>Regarding visiting times for the home, we do ask friends and relatives to book prior to coming, only for us to be aware of the number of people in the home. This has been standard practice since the outbreak of Covid. People are welcome to visit Carnalea at any time, there are no restrictions but we do make people aware of our residents' meal times which is an integral part of the day for our residents.