Dear PR, thank you for your feedback, which I am most concerned to read. Please accept my personal condolences for your loss. We do not want any resident or family to feel they have received anything less than compassionate, personalised and high-quality care. I would therefore welcome the opportunity to discuss with you the issues you raise, to see if there are ways we can further improve our service going forward. I will try to make contact with you directly, and you are welcome also to send me a message via our general email address: heretohelp@carongroup.wales