This review is nothing short of malicious and vindictive. Before the resident came in, her daughter told us her mother could weight bare and assist with transfers. When she arrived, it was clear she could not stand using our equipment, taking 3 staff in addition to support her. It was not safe for this lady to stay with us as she needed nursing care which we do not provide. Later that day she was eventually transferred to a local nursing home. The daughter was only at our Home for about 30 minutes, taking her mother to the bedroom and then the office to complete paperwork. Because of the short time she was at the Home and the fact she only saw a bedroom and the office, it is impossible for her to have made a reasoned assessment of any of the 12 topics to be reviewed. There is certainly no marks for carehome.co.uk for using a review system that is fatally flawed and no longer fit for purpose.