Thank you for your feedback. All of our team are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this did not happen in your case. In regard to your concerns about our food, we would like to assure you that our menus are created with feedback from residents and reflect their likes and dislikes. Residents have a food passport to capture any particular requirements or wishes in relation to food or the serving of meals. However, we appreciate your comments and take these seriously. If you would like to discuss this further, please could we ask that you kindly email feedback@fshcgroup.co.uk.