As a new Manager, it is sad to receive less favourable reviews, however, without these reviews, it is impossible to learn and move the home forward.<br>Having spoken with you I am confident that things are improving and that you will continue to see improvements in the home over the coming months. <br>There does appear to be an issue with the heating in this room, which is being looked into, which is why we have moved Dad into a different room until fixed satisfactorily.<br>Again, thank you for taking the time to send a review, I know you are now happy to speak with me if things are not as expected, in the future.