Many thanks for the review, and we are sorry that you believe we did not meet the standards you were expecting.<br>With the consent of your wife, we will happily go through the care notes with you to identify where you believe we fell short.  Please do contact us by phone if you would like to arrange a time to meet.<br>I hope you can appreciate that the BACS referral was out of our control, although we did our best to chase it up.<br>Regards,<br>Signature at Wimbledon