Stanway Green Lodge takes any negative reviews very seriously as we are committed to providing a high standard of care to our service users. The home prides itself on having an open door policy for discussing any issues with management at any time, but especially at times when concerns have been observed by family which can be addressed there and then.  Furthermore, our complaints system has early intervention and open dialogue at its core.  Engaging in either of these paths in the first instance generally avoids escalation of any issues.  Although we are disappointed at receiving a negative review, we would welcome the reviewer to contact us to discuss their concerns. This will give both parties the opportunity to have constructive discussions with the aim of reaching a resolution.