Thank you very much for your insightful and thoughtful review. The scores you give us 5 stars are a reflection of the care we try and give all of our clients and the staff are 100% because of that. Where you have scored us 4 stars I would very much appreciate you giving some feedback to the manager about how things could be better... we love to improve! I know the cleanliness and rooms have suffered recently due to the ongoing extension and refurbishment and I am hoping that is the reason. Still, any feedback you can give our manager would sincerely be received well and improvements looked for. That said, I will pass on your review whilst keeping it confidential, of course, and I know they will be delighted. Thank you once again.