We are very sorry that your experience at Linfield House was not as positive as we would have hoped. We take the wellbeing of our residents, their families and our staff extremely seriously.<br><br>We always welcome the opportunity for concerns to be raised directly at the time they arise so that we can address, improve and resolve the situation. I would have welcomed the opportunity to have talked to you directly at the time regarding the issues you have raised. We pride ourselves on providing a caring, loving and safe environment for all, and as you can see from our reviews, satisfaction is consistently very high.<br><br>We always take a lessons learnt approach from feedback in order to ensure less positive experiences can be learnt from and addressed.<br><br>Please contact me via email jolanta.harbuz@guildcare.org to arrange a convenient time to discuss the issues raised in order for me to investigate this further.<br><br>Thank you again for your feedback and we wish you all the best for the future.