I am very sorry to read of your disappointment. As Oakdale’s new manager, I would like to apologise that the care your father received did not meet your expectations. My team and I are focused on delivering the very best care for our residents. My door is always open, and relatives and residents can make an appointment to speak to me at any time that is convenient for them.  We aim to continually review and improve our service to both residents and relatives – as such, your feedback is an important part of this process.