We are extremely saddened to read this review, especially as we have asked for the opportunity to meet with you, as a family, to discuss all concerns. We previously explained that care is provided in close partnership with GPs and Community Matrons, with no concerns raised by any external healthcare professionals regarding the standard of care provided.<br>We are disappointed and sorry that you feel the home manager is not approachable, as in our recent CQC inspection, the manager was commended by staff, residents and family members for her friendly approach and leadership style. <br>We also wish to add that we have received no other complaints regarding the condition or cleanliness of Garden Lodge Care Home.<br>We recognise that this is a difficult time for all family members when their loved ones are unwell, welcoming all feedback family members have to give. We have offered the opportunity to sit down with family members face to face but up until now, that has not been accepted.