We are very sorry that you feel that we did not meet the standards you expected during the time your father was a resident with us. The information that was recorded about your father, including care plans, risk assessments, observations, call bell logs and daily records were accurate and up to date. <br><br>We fully complied with the safeguarding investigation in an honest and transparent manner. The outcome of the investigation did not find any fault in the care delivery and the case was closed with no improvements recommended.