Thanks for your review and the very positive comments you made about our staffing. We have recently employed a new manager and as a result, our staffing is now up to full in the establishment and we are also busy building up our own staff bank. The patio at the rear of the building is regularly cleaned by our maintenance staff however at this time of the year it will sometimes appear a bit untidy. We will endeavour to keep the area clean and looking nice in the future as we know our residents like to look out into the garden area.