Thank you for taking the time to complete a review of Lauren Court. We would like to reassure you that we always put our residents first and foremost and discuss all our meal options to ensure we offer a varied choice of meals every day. Our menus are completed by a nutritionist to provide a healthy well-balanced diet for our residents. The Home Manager has met with your relative, as has the chef and the wellbeing coordinator to discuss preferences to daily meal options; we have offered many alternatives to the choice of meal on the day. Regular residents’ meetings attended by the Home Manager and the chef give the residents the opportunity to discuss their likes and dislikes; comments from other residents are very positive. I will personally review the menu option with your relative and the dining experience of others. There are recruitment challenges across many sectors at present, including the care sector. HC-One continues to invest in our home-based colleagues and we are working hard to enhance our offer to new colleagues; we are pleased to note that there has recently been an increase in uptake of new colleagues joining the team. Our new wellbeing coordinator has taken time to speak with each resident to ensure all opportunities are taken to offer a wide choice of pastimes, stimulating activities and trips out. The feedback from residents in this area has been excellent. We would like to thank you for your kind words regarding the staff team, all the staff at Lauren Court work hard to ensure our residents are always cared for with dignity and compassion.