Thank you for taking the time to complete a carehome.co.uk review card for us. We appreciate your wonderful feedback about our excellent, caring staff, great food, pleasant room and how the team know your mother well. With regards to the hearing aids, the Home Manager will look at a process to ensure these are put in place when your mother is dressing, and she looks forward to speaking with you about how this has worked or whether we need to take any further action. We understand how debilitating it can be not to hear, and we are sorry this has been an issue. Thank you again for your kind comments, please be assured we will aim to resolve any issues raised to make life even better for your mother.