Thanks for taking the time to review Bridgewater Park. I am sorry that you feel we could improve in some areas. The home manager completes a daily walk round and where areas of cleanliness are not to our standard, this is addressed at the time of walk rounds with the team. The home is currently planned to have a refurbishment in 2023 where new bedding and an updated environment will occur. I can confirm that we use a dependency tool to calculate our staffing levels and can assure you at present we have sufficient staff to care for our residents. In relation to documentation, unfortunately, the documentation requires completing to evidence the care that our staff deliver to our residents.