Thank you for taking the time to share your heartfelt feedback, Laura. We are deeply touched by your kind words about the care, compassion, and support she received during her stay. It's the utmost priority of our staff to provide compassionate end-of-life care and we hope that we made your aunt as comfortable as possible. We appreciate your gratitude and thanks towards the staff and are pleased to know that the occasional cuddle and cups of tea offered comfort you during this challenging time. We will be sure to pass your kind words on to our staff.