Thank you for taking the time to share your feedback with us and we are sorry to hear that your experience with Glenroyd Care Home did not meet your expectations. We have discussed your review with our team at Glenroyd and they have advised us you had raised some concerns during your mother's stay, we are sorry if you feel these concerns were not resolved for you at the time. We would like to assure you our staffing levels at Glenroyd are within the company guidelines, there may be times when staff are not visible straight away as they are delivering personal care to residents in their rooms, assisting residents in our lounges or dining rooms and we are upset to read this is your lasting impression of our home. Please do not hesitate to contact us at feedback@barchester.com if there are any further concerns to be addressed, or if there is anything else we can do to support you.