We would like to thank you for this feedback, our team of staff work hard to provide a caring environment. All staff members do have a specified area for breaks in the grounds. Our residents have a varied activity programme; this is evidenced through various channels in the home. Our activity for food preparation is popular, we have our kitchen team who prepare fresh meals daily. Our bedrooms have an ensuite, enclosed toilet and sink. There are plug sockets in all bedrooms for use with. In this instance it may have been a spare TV which sometimes we have left by previous service users. So, we would like to offer an apology for the missing remote and aerial in this particular case. Our food menus differ from week to week and residents’ meal requests are gathered through our QA programme.