Thank you for your feedback. We are very sorry to hear of this and apologise sincerely. This has been raised to our Home Manager who is actively looking for a resolution to ensure this does not happen again. Our Home Manager operates an open-door policy and welcomes you to discuss this with them on your next visit, or alternatively please feel free to contact us at a time that is convenient for you. You can contact us on 01228 515658. We look forward to hearing from you and offer our apologies again for this.