Thank you for your honest review.<br>I want to thank you for coming in to see me personally to discuss this further.<br>The home does have a high agency usage at present, however we continue to remain consistent, using regular agency staff to ensure familiarity and consistency within the home. The home are going through the process of recruiting a number of new staff, including care assistants and senior care assistants who will all receive appropriate training and induction when they do start.<br>The home has in the last couple of months increased the staffing levels both on days and nights to ensure residents are not left waiting for long periods.<br>I have held discussions with all staff following this review to ensure staff are aware of the importance of being prompt when assisting residents and supporting visitors.<br>I hope you see an immediate improvement on future visits to the home. I send my sincerest apologies from all of us at The Cedars.