At RCH, we value feedback, therefore your review is very important to us. Thank you for taking the time to share your views and we want to express our sadness that on this occasion the service you found here at Queens Court Care Home didn't meet your expectations and our high standards; which are demonstrated by other recent reviewers seen here. Our company values are respect, caring and honesty, therefore our residents are our priority. We have reflected on your feedback, and taken the relevant lessons learnt to improve our service. Once again, thank you for your feedback, and I wish you all the best.