All feedback that we receive is taken very seriously and Signature at Barnet works constructively with any resident, relative or loved one who raises a concern about the care they or a loved one receives. We have been pleased to meet with you recently to address your specific feedback and identify where we can further support you.
We have clarified that our varied nightly activities programmes are provided to all residents in their rooms through a weekly planner and that the programmes continue to be advertised around the home.
I do wish to make clear our firm commitment to continue working in partnership with all our residents and will continue to work with you to explore how the food we provide can be tailored to support your dietary requirements. We thank you once again for taking the time to provide us with your feedback and look forward to exploring how we can further support you as an important member of our community.