I would like to thank you for taking the time to share your experience. It's wonderful to hear your comments regarding the “day staff are fantastic and look after me very well. I can’t fault them”.  We are very proud of our dedicated staff and will be sure to pass on your kind words.  We are working hard to recruit locally and we try to ensure agency workers are regular, where possible to ensure continuity. I genuinely appreciate your feedback and thank you for highlighting the areas of improvement. The care and well-being of every resident is our number one priority.