Dear Helen,<br>Thank you for taking the time to add a review. At Barchester we value all feedback and comments made to us so we can continuously improve our service.<br>Your review rating is lower than we would expect and we are sorry for that. Your mother was very appreciative of the care she received with us, and we are sorry you hadn’t express your concerns when visiting our home. If you would like to discuss your comments in more detail, please feel free to contact me on badgeworth@barchester.com or 01452 715015.