I'm deeply sorry your experience did not meet your expectations and we take all feedback seriously. Your relative was gifted 2 new jumpers by a staff member as a Christmas present, so it may be you have seen one of these on him during the colder months. I would be happy to point these out to you when you are next visiting and if you would prefer he is dressed in alternative clothes then please let us know, we are more than happy to do so. We take extra precautions with laundry items so I can assure you the clothes he is dressed in are his. In relation to the wheelchairs, these have all been checked and form part of our monthly maintenance checks. I would like to invite you to have a meeting at your convenience to discuss your relative and any concerns closely but please be assured the care and well-being of our residents is always our principal priority.