Thank you very much for this particularly insightful review on our management and staff at Eden Holme (Woodlands Site) and some of the small details that highlight what makes them truly special and how they go the extra mile to provide not only person-centred care but to support the family’s needs and concerns. Our management and staff are committed to making sure that every resident receives individualized attention and that they feel seen, heard and cared for. It is heartening to read such kind words of recognition for the care team's commitment and understanding and this will truly make them smile.