Thank you for taking the time to complete a care home review regarding Lothian House. I am pleased to hear that you felt the staff could not have done more for your grandmother during her final weeks and also extended that level of care to you and your family (especially the dream team), what a lovely way to describe a group of colleagues. Also thank you kindly for stating that you would recommend us to others, who may require care home services in the future. We are sorry that you feel that one of our senior colleagues requires lots of improvement, please be reassured that we are looking into this. If you wish to discuss the matter further please contact the home manager directly who will do her utmost to work with you to remedy any concerns.