Thank you for taking the time to submit a review for Sowerby House. We welcome all reviews, whether negative or positive, as they help us improve. I'd like to reassure you that the home is always sufficiently staffed to meet the needs of Residents. The issue you mentioned with regards to your dad not being shaved one morning was quickly picked up and addressed by the Deputy Manager, who ensured your dad was shaved within half an hour of him getting up that morning. We know your dad enjoyed his stay with us, and we hope to see him again in the future for another respite stay.