Thank you for your review. All care homes have found it difficult to recruit staff recently. I am pleased to say we have taken on many new staff, who are currently going through the recruitment process and will join the team very soon. We also have a fantastic electronic care planning system, which means you should not need to explain your care needs to the staff, as I know you find this tiring. I'm so glad your family like the new coffee machine; it's been a very welcome addition to the Bistro. Thank you again for your review, kind regards.