Thanks for this review which is lovely. We really do have a great team of staff, many of whom go above their job roles each day. We are so pleased you are happy with the care and attention given to all our fantastic residents. We aim to keep our standards extremely high and I would like to assure you that staffing levels are maintained by following a dependency scoring tool to ensure we have the correct numbers of staff on duty each day. This is monitored to ensure our residents receive safe and, most importantly, effective care. Our activities staff do try to get to know all our residents and find out what activities each resident would like to get involved with. This is an area that we are currently working on in the home, to improve the well-being of our residents and enhance their experiences here at Hesketh Park and in the community. It was lovely to meet you both and we are here should you require any further support. Take care and thanks again.