Thank you for your kind feedback, and for working with our team to ensure that your mother receives the best possible care and support. We’re so happy to have you both as part of our Hampton Care family. I will pass on your comments to the team, who will be very happy to receive them.<br>We have a cooler on each unit, especially during summer time to ease the heat as it is on the top floor. We advise all visitors to open the windows when necessary to have fresh air. We always make sure to address all issues as soon as it is raised with us. <br>Again thank you for your feedback.