Thank you for your review, we value all feedback as this helps us to improve our service where required. Ensuring we employ the best candidates to support our homes is a priority for us and we are undergoing a full recruitment drive for the home. Until this is concluded we will use agency staff to support where necessary by block bookings of care staff and nurses who have been with us for three or more months to ensure continuity of care. Bedrooms are deep cleaned monthly, and all rooms are checked and cleaned daily with spot checks taking place throughout the day by senior staff and the Home Manager. Our leading nutritional management system, along with our hospitality specialists support us to provide healthy, well-balanced meals for those in our care. We understand that nutrition is vital to the health of our residents and so we are committed to offering them meals that are not only delicious but also nutritious. We believe the dining experience is an important part of the day for residents and we aim to ensure this is always a positive time where our residents can enjoy wholesome meals from our menu. If they would like something else, this too can be arranged.