Thank you for your review and we’re sorry you feel that the experience at Town Thorns is less than it could be.  <br><br>Your relative first came to Town Thorns following a hospital discharge and the first 3 weeks were spent assessing the level of care needed. Until this had been completed, we’re unable to confirm fees, hence the delay in providing this information to you.  <br> <br>Our care and other team members are committed to providing the best care to our residents and our Wellbeing and Activities co-ordinators provide a wide range of group and 1:1 activities so there is usually plenty for residents to do. Town Thorns don’t have in-house physiotherapists so this, along with hearing tests and wheelchairs is referred to external contractors which can, unfortunately, take a long time.<br><br>Apologies that the access passes are delayed, we will raise this with our facilities team.<br><br>We would like to investigate the other points raised so would be grateful if you could contact us.