We are glad to hear you are pleased with the staff’s supportive and caring nature, as well as the cleanliness of your mother’s room at Cavell Court. Although we have opened lounges up to be used by residents on different suites, this has been done purely for the benefit of residents to encourage socialising and access to further space. Decisions at Cavell Court are made in the interest of residents, and we communicate this to all team members, so as to promote a supportive home environment for residents and staff alike. Our kitchen team work to provide a consistent service so residents know when to expect mealtimes, although food is always available throughout the day upon request.